New agreement will expand reach of IPI’s Cloud PCI Suite to international clients
IPI, the Contact Centre specialist and solutions provider, today announced that it has signed QPC, a provider of innovative services and solutions for Contact Centres, as a partner. QPC’s international client base now has access to Pauseable and Pay by Link – modules in IPI’s Cloud PCI Suite that enable organisations to automatically pause and resume call and screen recordings to satisfy stringent compliance requirements.
QPC has offices across the UK, USA, Australia, UAE, India and Sweden and offers its clients both consultancy services and Contact Centre solutions, including its own specialist Workforce Management and Analytics data adapter – Tracxion. IPI’s Pauseable is the first compliance product to be offered to QPC’s clients within its extensive portfolio of solutions.
“Pauseable and Pay by Link offer our clients something unique – the ability to automatically remove sensitive card data from the call and screen recording estates, protecting customers and agents whilst crucially satisfying regulatory requirements,” said Jon Holyhead, Managing Director at QPC. “In IPI we have found a likeminded organisation that is committed to delivering excellence to its clients. We are delighted to join IPI’s partnership network and we look forward to growing our relationship over the coming years.”
IPI’s Pauseable and Pay by Link automatically pause call and screen recordings when sensitive data is being collected, resuming recording when complete. They require no agent intervention and can be integrated with Avaya, Genesys, Nice CXone and Verint for seamless adoption.
“We are thrilled to welcome QPC as a partner and expand IPI’s reach further when it comes to empowering clients across the globe,” said Finn Rafter-Phillips, Global Channel Manager, IPI. “Pauseable, a key component in our comprehensive Cloud PCI Suite, addresses critical concerns around compliance, and through its extensive automated functionality, provides organisations all important peace of mind. We look forward to working closely with QPC and helping its clients meet their regulatory obligations.”