NEW STUDY: 97% of call centre workers cite at least one thing affecting engagement in their role
The Call Centre Engagement Report: Call centre workers ARE engaged with the work they do, but challenges still remain 70% of call centre workers are engaged with the work they…
How Can Financial Firms Improve Customer Service after the Pandemic?
How Can Financial Firms Improve Customer Service after the Pandemic? By Troy Meyers Chief Customer Officer at Intradiem Financial firms generate profits by borrowing short-term cash cheaply and lending or…