How to Improve the Customer Service Experience in Your Business
A recent study has found that only 4% of customers felt they have a better customer experience in the last year than years previously. A decline in customer satisfaction may…
New survey finds chatbots are still falling short of consumer expectations
Global survey reveals consumers rate the quality of their chatbot experiences a 6.4/10 Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that…
Keeping customers engaged is a retail priority as non-essential shops reopen
Retail is a fast-moving industry and there is a lot of competition out there for people’s time and attention. Giving both your customers and your staff a positive experience can…