How Can Financial Firms Improve Customer Service after the Pandemic?
How Can Financial Firms Improve Customer Service after the Pandemic? By Troy Meyers Chief Customer Officer at Intradiem Financial firms generate profits by borrowing short-term cash cheaply and lending or…
Touching a customer’s arm seems awkward – but they spend more if you do!
Salespeople think physical interaction with a customer will be awkward, but the customer does not think the same and will actually spend more, finds research from BI Norwegian Business School.…
Get Licensed calls on private security industry to increase pay rates
Licensing expert Get Licensed is calling upon the capital’s private security companies to raise the minimum hourly rate for door staff. It follows an announcement by industry regulator the Security…