From time to time, garage doors need service. Garage door repair Dubai guarantees customers’ service for purchased garage doors during the warranty and post-warranty periods. Our garage doors consist of easily replaceable parts. If it concerns garage doors manufactured by other companies, in some specific cases, we are also able to provide service;e, however, consultation with our service technician is required.
Service of garage doors manufactured by our company, Garage Door Repair Dubai
Because we manufacture our own rolling garage doors, it goes without saying that we provide our customers with both warranty and post-warranty service.
1. Warranty service – complaints
• Please prepare the order number (listed in the contract) or the production number (listed on the inspection flap of the door, which is located on the upper part of the door that covers the shaft and motor; the flap allows you to look in for inspection or repair)
• If you do not have the order number or serial number, please state approximately when the garage door was ordered, to what name and location (e.g., summer 2017, Jan Novák, Karlovy Vary)
• always include your email address, where you will receive summary information and a price list
• We will then contact you by phone and arrange when our service technician will visit you.
2. post-warranty garage door service
We guarantee the service of our garage doors even after the warranty period
• When servicing garage doors after warranty, we follow the Price List for service repairs
We provide a 2-year warranty on garage doors. However, if you are interested, this warranty can be extended to 5 years by performing a paid warranty service once a year, after which the warranty is extended by one year until the next warranty service. If we perform any repairs, we provide a 6-month warranty on the work performed.
Servicing garage doors of other manufacturers and brands
If the operating situation allows, we also try to accommodate people who contact us with defects and malfunctions of garage doors purchased from other companies. Whether we can help depends on several factors:
• Where in Dubai is the gate located?
• door type
• type of disorder
We would like to inform you in advance that we cannot provide replacement of damaged slats if the company that manufactured the garage door uses different components than our company. There are several companies on the market, some use components of the same type, while other companies use significantly different components. In the latter case, our slats would not fit the original ones, and it would be necessary to replace all the slats (i.e, the entire so-called package).
Because we know that life can be full of ups and downs, we a, re of course ready to listen, advise on where to turn, and possibly even help anyone who nervously types “garage door service” into a search engine and simply needs help. Absolutely, regardless of who manufactured the garage door.
Are you interested in more?
Why do we require an order number, serial number, or at least information about the period, name of the original cu, and place of order from customers who have garage doors from Door Repair repair Dubai? The above information will help us to accurately locate the original order in the database and significantly speed up the service. This will allow us to know exactly the dimensions of your garage, the type of motor in the garage door, as well as the dimensions and exact color of the slats – i.e., we will be able to bring spare parts with us immediately and carry out the repair.
We always inform customers in advance how much and for what they will pay, and on site, after the service is performed, the customer pays either in cash or by bank transfer. It goes without saying that we will provide you with proof of payment and an Order Form.